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CSA Administration Disaster

 
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mark occomore



Joined: 07 Dec 2006
Posts: 9955
Location: UK
PostPosted: Thu Jul 05, 2007 5:10 am    Post subject: CSA Administration Disaster Reply with quote
The Child Support Agency reform was one of the "greatest public administration disasters of recent times," MPs say.

The public accounts committee said the CSA had a catalogue of complaints, a backlog of cases, and poor enforcement of uncollected payments.

http://news.bbc.co.uk/1/hi/uk_politics/6266204.stm

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Blame it on over spending on new technology IE : Computers and not trained staff.
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firewirefred
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PostPosted: Thu Jul 05, 2007 8:28 am    Post subject: Re: CSA Administration Disaster Reply with quote
mark occomore wrote:
Blame it on over spending on new technology IE : Computers and not trained staff.


Or, perhaps, an inadequately determined brief due to political expediency. You can't blame everything on IT systems - if you don't know what you want them to achieve and everything is designed by committee you end up with a mess, which is exactly what happened.
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