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Mark Mayhew
Joined: 11 Dec 2006
Posts: 2897
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 Posted: Thu Aug 30, 2007 9:43 am Post subject: Is This Just a Standard Response |
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For the first time ever I wrote an e-mail to Lesley Douglas recently re a few issues I wanted to raise with her regarding programmes on Radio 2.
I received an e-mail response from Dave Barber Head of Specialist Music and Compliance which reads as follows:
"Thanks for your email, which Lesley Douglas,Controller of Radio 2, has read.
I will make sure your comments are discussed with senior colleagues on the network
Best DB"
Not having writen to LD directly before, I was just wondering (in other people's experience) whether the above is just a standard response. Thanks. |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Thu Aug 30, 2007 2:31 pm Post subject: Re: Is This Just a Standard Response |
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| Mark Mayhew wrote: | For the first time ever I wrote an e-mail to Lesley Douglas recently re a few issues I wanted to raise with her regarding programmes on Radio 2.
I received an e-mail response from Dave Barber Head of Specialist Music and Compliance which reads as follows:
"Thanks for your email, which Lesley Douglas,Controller of Radio 2, has read.
I will make sure your comments are discussed with senior colleagues on the network
Best DB"
Not having writen to LD directly before, I was just wondering (in other people's experience) whether the above is just a standard response. Thanks. |
I have written to Lesley and that is a standard response. I think it's a fair comment. I wouldn't expect them to start to argue with us in the email. We all have our own ideas. No one is wrong or right. You must have got them on the day they read all the emails. |
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firewirefred
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| Posted: Thu Aug 30, 2007 4:14 pm Post subject: Re: Is This Just a Standard Response |
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| mark occomore wrote: | | We all have our own ideas. No one is wrong or right. |
I disagree. The customer is always right - and has a right to have his/her views considered.
| mark occomore wrote: | | You must have got them on the day they read all the emails. |
The day that happens we'll see little piggies flying over Portland Place! |
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gfloyd
Joined: 07 Dec 2006
Posts: 4861
Location: Here, There, Everywhere.
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| Posted: Thu Aug 30, 2007 4:51 pm Post subject: Re: Is This Just a Standard Response |
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| firewirefred wrote: | | mark occomore wrote: | | We all have our own ideas. No one is wrong or right. |
I disagree. The customer is always right - and has a right to have his/her views considered. |
Yes but which customer. I like the Evans show, you don't. Who is right & who is wrong?*
* - serious responses only please 
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His name was ernie ........ and he drove the fastest milk cart in the west..... |
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gfloyd
Joined: 07 Dec 2006
Posts: 4861
Location: Here, There, Everywhere.
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| Posted: Thu Aug 30, 2007 4:52 pm Post subject: Re: Is This Just a Standard Response |
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| Mark Mayhew wrote: |
Not having writen to LD directly before, I was just wondering (in other people's experience) whether the above is just a standard response. Thanks. |
Well its better than saying that they have deleted your email without reading it, I suppose.
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His name was ernie ........ and he drove the fastest milk cart in the west..... |
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firewirefred
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| Posted: Thu Aug 30, 2007 5:11 pm Post subject: Re: Is This Just a Standard Response |
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| gfloyd wrote: | Yes but which customer. I like the Evans show, you don't. Who is right & who is wrong?*
* - serious responses only please |
Customers are right to express their views about matters which they don't like or agree with.
There. Is that serious enough?
PS: Whether they're daft enough to find Evans's style acceptable or not!  |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Thu Aug 30, 2007 5:28 pm Post subject: Re: Is This Just a Standard Response |
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| firewirefred wrote: | | gfloyd wrote: | Yes but which customer. I like the Evans show, you don't. Who is right & who is wrong?*
* - serious responses only please |
Customers are right to express their views about matters which they don't like or agree with.
There. Is that serious enough?
PS: Whether they're daft enough to find Evans's style acceptable or not! |
I disagree regarding Radio as you can switch off if you don't like. We are right and sometimes we are wrong. We are not all perfect like some people make out they are. As I said "I wouldn't expect Lesley Douglas to argue with you in an email". |
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Rachel
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| Posted: Thu Aug 30, 2007 5:54 pm Post subject: Re: Is This Just a Standard Response |
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| Quote: | ="mark occomore
I disagree regarding Radio as you can switch off if you don't like. We are right and sometimes we are wrong. We are not all perfect like some people make out they are. As I said "I wouldn't expect Lesley Douglas to argue with you in an email". |
I don't recall ever being wrong.
I said Alex rocks ... and he does... and I said Chris Evans rocks ... and he does...... so there! |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Thu Aug 30, 2007 7:10 pm Post subject: Re: Is This Just a Standard Response |
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| Rachel wrote: | | Quote: | ="mark occomore
I disagree regarding Radio as you can switch off if you don't like. We are right and sometimes we are wrong. We are not all perfect like some people make out they are. As I said "I wouldn't expect Lesley Douglas to argue with you in an email". |
I don't recall ever being wrong.
I said Alex rocks ... and he does... and I said Chris Evans rocks ... and he does...... so there! |
Rock on Rachel  |
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John W
Joined: 07 Dec 2006
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Location: Warwickshire, UK
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| Posted: Thu Aug 30, 2007 7:15 pm Post subject: |
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Standard response.
And that is the same Dave Barber who works at the Mailbox and agreed for us to have a get together there. So we might give him a hard time!
Actually no guarantee he'd be there on a Saturday but I think he will as Mailbox is used at the weekend. |
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firewirefred
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| Posted: Thu Aug 30, 2007 7:28 pm Post subject: Re: Is This Just a Standard Response |
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| mark occomore wrote: | | I disagree regarding Radio as you can switch off if you don't like. We are right and sometimes we are wrong. We are not all perfect like some people make out they are. As I said "I wouldn't expect Lesley Douglas to argue with you in an email". |
I disagree regarding your disagreement. Writing to a person with a desire to express a view or opinion about a service that doesn't live up to one's expectations expresses a fact. An opinion or view is exactly that. It's neither right or wrong - it's a personal view. |
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gfloyd
Joined: 07 Dec 2006
Posts: 4861
Location: Here, There, Everywhere.
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| Posted: Thu Aug 30, 2007 7:35 pm Post subject: |
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People should write in to praise programmes as well as criticise. I wrote in to praise the Chris Evans show once. I reckon that's why they kept it on air
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His name was ernie ........ and he drove the fastest milk cart in the west..... |
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John W
Joined: 07 Dec 2006
Posts: 3367
Location: Warwickshire, UK
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| Posted: Thu Aug 30, 2007 7:43 pm Post subject: |
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I wrote in several times to Richard Baker praising Y100BT.....  |
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Mark Mayhew
Joined: 11 Dec 2006
Posts: 2897
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| Posted: Thu Aug 30, 2007 7:49 pm Post subject: |
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| John-Did Richard Baker respond to you? |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Thu Aug 30, 2007 7:49 pm Post subject: |
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| John W wrote: | Standard response.
And that is the same Dave Barber who works at the Mailbox and agreed for us to have a get together there. So we might give him a hard time!
Actually no guarantee he'd be there on a Saturday but I think he will as Mailbox is used at the weekend. |
When is this being arranged? |
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Barkingbiker
Joined: 11 Dec 2006
Posts: 2313
Location: Lincolnshire
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| Posted: Thu Aug 30, 2007 8:11 pm Post subject: Re: Is This Just a Standard Response |
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| gfloyd wrote: | | firewirefred wrote: | | mark occomore wrote: | | We all have our own ideas. No one is wrong or right. |
I disagree. The customer is always right - and has a right to have his/her views considered. |
Yes but which customer. I like the Evans show, you don't. Who is right & who is wrong?*
* - serious responses only please |
You must be wrong cause I don't like CE either ernie
BB 
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Old Bikers Never Die, our leathers just get tighter! |
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Barkingbiker
Joined: 11 Dec 2006
Posts: 2313
Location: Lincolnshire
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| Posted: Thu Aug 30, 2007 8:13 pm Post subject: |
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| gfloyd wrote: | | People should write in to praise programmes as well as criticise. I wrote in to praise the Chris Evans show once. I reckon that's why they kept it on air |
Now we know who to blame
BB
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Old Bikers Never Die, our leathers just get tighter! |
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firewirefred
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| Posted: Thu Aug 30, 2007 8:41 pm Post subject: |
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| mark occomore wrote: | | When is this being arranged? |
Right now, Mark. |
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Ian Robinson
Site Admin
Joined: 11 Dec 2006
Posts: 3609
Location: Chorley, Lancashire
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| Posted: Thu Aug 30, 2007 10:23 pm Post subject: |
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| gfloyd wrote: | | People should write in to praise programmes as well as criticise. I wrote in to praise the Chris Evans show once. I reckon that's why they kept it on air |
I agree. If I have a go at a programme (not Chris Evans) I will try and praise a BBC production too. In the last few months I've been very impressed by Jekyll, Doctor Who, and How We Build Britain. |
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John W
Joined: 07 Dec 2006
Posts: 3367
Location: Warwickshire, UK
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| Posted: Thu Aug 30, 2007 10:35 pm Post subject: |
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| Mark Mayhew wrote: | | John-Did Richard Baker respond to you? |
No, never. Parky never did either.
The only responses I've had in the last year or so were from Desmond Carrington's producer, Brian Kay's producer (was on R3) and Malcolm Laycock himself.
suggested Desmond not get too artiste-based or songwriter-based on his show because that's what Russel Davies does, and his producer agreed! Myself and others asked Malcolm for older recordings, pre-1930, and he did (supplied by a collector because I don't think producers can be arsed digitalising old stuff from the BBC library). I sent in a CD and Brian Kay played tracks, from some light music a colleague had re-mastered.
So responses can be got from the specialist shows
John W |
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firewirefred
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| Posted: Thu Aug 30, 2007 10:42 pm Post subject: |
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| John W wrote: | | So responses can be got from the specialist shows |
Back in the early 70s I wrote to John Peel after listening to his 10.00pm weekday show and a week or two later I got a personally typed reply complete with typewriter corrections! He said on the radio once that he spent a few hours each week in the radio one typing pool (there's a blast from the past for starters!) and typed his own letters.
I wish I knew where that letter is now. |
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essexlady
Joined: 10 Dec 2006
Posts: 348
Location: Essex
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| Posted: Fri Aug 31, 2007 7:21 am Post subject: |
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| I sent an e-mail request for a particular record to Stuart Maconie (in the good old days when I listened to Drivetime) and, I suppose rather cheekily, asked if someone would let me know if it was going to be played. Apart from a standard acknowledgement I got an e-mail from Stuart telling me when he was going to play my request! |
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Lord Evan Elpuss
Joined: 10 Dec 2006
Posts: 3417
Location: Cloud Cuckoo Land
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| Posted: Fri Aug 31, 2007 9:17 am Post subject: |
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I've had personal responses from Richard Allinson (particularly when doing his Radio Oxford show) Stuart Maconie when I asked about a track played on his Saturday show, Bob Harris & Johnnie Walker (Wishing them both well after hospital visits) Janice Long & Alex Lester.
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Lord Evan Elpuss, Your ideal job is a Lumberjack. |
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Fred
Joined: 04 Apr 2007
Posts: 225
Location: Cirencester, Gloucestershire
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| Posted: Fri Aug 31, 2007 11:58 am Post subject: Re: Is This Just a Standard Response |
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| Mark Mayhew wrote: | | Not having writen to LD directly before, I was just wondering (in other people's experience) whether the above is just a standard response. Thanks. |
I've e-mailed her direct before and she herself replied after 3 months.
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Fred Hart
Student & Broadcaster
Website: http://www.fred-hart.co.uk |
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mcl
Joined: 04 Feb 2007
Posts: 127
Location: Somewhere in the South
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| Posted: Fri Aug 31, 2007 1:07 pm Post subject: |
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I had really nice personal replies from Colin Berry, Steve Race, Charlie Chester and Nigel Ogden - which shows how far back I was listening to Radio 2! I also got a signed photo of JY, and a reply from one of his minions with details of a piece of music he played. Still got them all, too.
Never got anything from Ronnie Hilton, mind you......
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"....you're wearing a plywood bow tie with Dundee United on it?" |
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Mark Mayhew
Joined: 11 Dec 2006
Posts: 2897
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| Posted: Fri Aug 31, 2007 1:33 pm Post subject: |
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Similar to LEE I have had quite a few responses from Richard Allinson over the years
Indeed when he moved to BFBS Radio2 I even had a letter from his producer.
Certainly find receiving responses to e-mail enquiries to be very uplifting-makes you feel good for a little while.
I wrote a few letters to Alan Freeman, Tommy Vance and John Peel years ago (don't think e-mail had been invented when they were alive) and never heard anything back.
Wrote 2 letters to Annie Nightingale when she hosting the request show on Radio 1 and had byth of them mentioned on the radio-she even played one of my requests-"Schools Out" by Alice Cooper. Happy days. |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Fri Aug 31, 2007 5:35 pm Post subject: |
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| I have had personal emails back from Bob Harris, Johnnie Walker, Alex Lester, Mark Goodier, Richard Allinsons. Nothing back from Jeremy, Sarah, Terry, Steve Wright or even Chris Evans. It can be rude when people dont respond. |
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gfloyd
Joined: 07 Dec 2006
Posts: 4861
Location: Here, There, Everywhere.
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| Posted: Fri Aug 31, 2007 5:43 pm Post subject: |
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| mark occomore wrote: | | I have had personal emails back from Bob Harris, Johnnie Walker, Alex Lester, Mark Goodier, Richard Allinsons. |
Maybe they dont get many emails 
Certainly on Radio Oxford with an average quarter hour of maybe 1,000 you could be lucky to get 10 emails per show.
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His name was ernie ........ and he drove the fastest milk cart in the west..... |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Fri Aug 31, 2007 5:50 pm Post subject: |
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| gfloyd wrote: | | mark occomore wrote: | | I have had personal emails back from Bob Harris, Johnnie Walker, Alex Lester, Mark Goodier, Richard Allinsons. |
Maybe they dont get many emails
Certainly on Radio Oxford with an average quarter hour of maybe 1,000 you could be lucky to get 10 emails per show. |
I think Richard Allinson has stopped replying to my emails. Or he has so many saying 'nice to hear you back', he's given up responding? |
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Mark Mayhew
Joined: 11 Dec 2006
Posts: 2897
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| Posted: Fri Aug 31, 2007 8:08 pm Post subject: |
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Mark O-Shame that Richard Allinson is not replying to your recent e-mails.
From your recent postings on this board I detect you are a massive Mark Goodier fan-correct me if I am wrong.
If you are, have you e-mailed Mark G, and more importantly has he responded to you.
For the avoidance of doubt Richard Allinson rocks. |
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Lord Evan Elpuss
Joined: 10 Dec 2006
Posts: 3417
Location: Cloud Cuckoo Land
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| Posted: Fri Aug 31, 2007 8:17 pm Post subject: |
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| Mark Mayhew wrote: | | I wrote a few letters to Alan Freeman, Tommy Vance and John Peel years ago (don't think e-mail had been invented when they were alive) and never heard anything back. |
E-mail was certainly well established during the lives of Alan Freeman & John Peel as it's only a matter of a few years since they passed away. Maybe not so Tommy Vance.
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Lord Evan Elpuss, Your ideal job is a Lumberjack. |
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mark occomore
Joined: 07 Dec 2006
Posts: 9955
Location: UK
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| Posted: Fri Aug 31, 2007 8:33 pm Post subject: |
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| Mark Mayhew wrote: | Mark O-Shame that Richard Allinson is not replying to your recent e-mails.
From your recent postings on this board I detect you are a massive Mark Goodier fan-correct me if I am wrong.
If you are, have you e-mailed Mark G, and more importantly has he responded to you.
For the avoidance of doubt Richard Allinson rocks. |
Mark has from smooth, so did Lynn P. |
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firewirefred
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| Posted: Fri Aug 31, 2007 9:27 pm Post subject: |
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| Lord Evan Elpuss wrote: | | E-mail was certainly well established during the lives of Alan Freeman & John Peel as it's only a matter of a few years since they passed away. Maybe not so Tommy Vance. |
Not so Tommy Vance? He only conked out a year or so ago, so it was as applicable to him as either of the others. Anyhow, I've been using email since about 1994 so it's well within the working lives of all of them. |
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