R2OK!

becky sharp · Joined: 01 Dec 2008 Posts: 6815

I was in Marks this morning doing some food shopping and went to pay for my items at the self service machines. My first three items went through the bar code scan thingy and beeped for each one but then the machine decided it didn't want to go any further. An assistant came up and used his key, as they do, to put it right but then said that a carton of eggs I had put through had not registered...I had not noticed as they had beeped...he put them through the scanner again and again they beeped but did not come up as being paid for. At the fourth attempt they registered but if the machine hadn't broken down halfway through I would have carried on and not paid for the eggs as I hadn't seen that they hadn't registered. I said to the assistant what would have happened if the alarm had gone off when I went out of the doors as if I had stolen them? He had no answer which was rather worrying.

I think it's the 'manned' tills for me from now on!

Fog on the Tyne · Joined: 09 Dec 2006 Posts: 1090

Couldn't agree with you more Becky. Whenever I use the things I'm forever having to wait for assistance as items are not recognised. I don't know if it's just the way I pack or what but other people seem to whizz through, maybe I'm just a luddite Laughing

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graham b · Joined: 23 Sep 2010 Posts: 211 Location: Wakefield

When I was in Tesco this morning all the self service tills were out of order. The checkout operator said that everybody was complaining even though there were no queues. Perhaps some people don't like to interact with other people and prefer machines. Remember they might have to take their phones from their ears to use a manned till.

ruddlescat · Joined: 16 Sep 2010 Posts: 18010 Location: Near Chester

Well as I seldom get home before 7pm these days I usually call in at my local ASDA and end up buying a combination of real ale and reduced food

I can't go to do self scan as the alcohol requires approval and there isn't enough ink in the barcodes for the reduced items in order to get them to scan so an assistant has to scan almost all of my shopping

What's even worse is that they now close the tills at 9pm so after that people have to use self scan

These supermarkets are trying to force customers to use these processes against their wishes and at the same time use it as an excuse to dispense with the services of thousands of loyal and helpful till operatives Mad

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FleetingEileenM · Joined: 30 Mar 2010 Posts: 5769 Location: Hampshire

I use Waitrose for most of my shopping and always use a self-scanner handgun as I go round. It's really helpful as I can pack items the way I want and in the order I want in the correct bag rather than do it in a rush to keep up with a speedy till assistant. I use the self-scanner tills if I have just a couple of items.

Anything to speed up the amount of time it takes to shop - and I quite enjoy using the DIY technology as it very rarely goes wrong, in Waitrose anyway!

Ian Robinson · Posted: Thu Sep 11, 2014 10:42 pm Post subject:

Helen May · Joined: 10 Dec 2006 Posts: 19335 Location: Cheshire

I never use the self scanner tills as every time I have done in the past there has been a problem. It takes far longer most times.

H
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becky sharp · Joined: 01 Dec 2008 Posts: 6815

Angela W · Joined: 11 Dec 2006 Posts: 7202 Location: North Yorkshire

There is no way that I will use these self service tills, ever. If that is all they have open I will abandon my shopping and leave.
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Toggy · Joined: 18 Aug 2008 Posts: 1239

I find the self serve tills are OK if you don't have any more than 5 items or any restricted items.
I was amazed to find one day while using a self serve till that vanilla extract is a restricted item, so was the assistant!

gazmando · Joined: 15 Apr 2007 Posts: 560 Location: Huntingdon

becky sharp · Joined: 01 Dec 2008 Posts: 6815