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Self Service Tills

 
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becky sharp



Joined: 01 Dec 2008
Posts: 5738

PostPosted: Thu Sep 11, 2014 2:21 pm    Post subject: Self Service Tills Reply with quote

I was in Marks this morning doing some food shopping and went to pay for my items at the self service machines. My first three items went through the bar code scan thingy and beeped for each one but then the machine decided it didn't want to go any further. An assistant came up and used his key, as they do, to put it right but then said that a carton of eggs I had put through had not registered...I had not noticed as they had beeped...he put them through the scanner again and again they beeped but did not come up as being paid for. At the fourth attempt they registered but if the machine hadn't broken down halfway through I would have carried on and not paid for the eggs as I hadn't seen that they hadn't registered. I said to the assistant what would have happened if the alarm had gone off when I went out of the doors as if I had stolen them? He had no answer which was rather worrying.

I think it's the 'manned' tills for me from now on!
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Fog on the Tyne



Joined: 09 Dec 2006
Posts: 957

PostPosted: Thu Sep 11, 2014 4:55 pm    Post subject: Reply with quote

Couldn't agree with you more Becky. Whenever I use the things I'm forever having to wait for assistance as items are not recognised. I don't know if it's just the way I pack or what but other people seem to whizz through, maybe I'm just a luddite Laughing
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graham b



Joined: 23 Sep 2010
Posts: 211
Location: Wakefield

PostPosted: Thu Sep 11, 2014 5:58 pm    Post subject: Reply with quote

When I was in Tesco this morning all the self service tills were out of order. The checkout operator said that everybody was complaining even though there were no queues. Perhaps some people don't like to interact with other people and prefer machines. Remember they might have to take their phones from their ears to use a manned till.
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ruddlescat



Joined: 16 Sep 2010
Posts: 18010
Location: Near Chester

PostPosted: Thu Sep 11, 2014 8:09 pm    Post subject: Reply with quote

Well as I seldom get home before 7pm these days I usually call in at my local ASDA and end up buying a combination of real ale and reduced food

I can't go to do self scan as the alcohol requires approval and there isn't enough ink in the barcodes for the reduced items in order to get them to scan so an assistant has to scan almost all of my shopping

What's even worse is that they now close the tills at 9pm so after that people have to use self scan

These supermarkets are trying to force customers to use these processes against their wishes and at the same time use it as an excuse to dispense with the services of thousands of loyal and helpful till operatives Mad
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FleetingEileenM



Joined: 30 Mar 2010
Posts: 4975
Location: Hampshire

PostPosted: Thu Sep 11, 2014 10:21 pm    Post subject: Reply with quote

I use Waitrose for most of my shopping and always use a self-scanner handgun as I go round. It's really helpful as I can pack items the way I want and in the order I want in the correct bag rather than do it in a rush to keep up with a speedy till assistant. I use the self-scanner tills if I have just a couple of items.

Anything to speed up the amount of time it takes to shop - and I quite enjoy using the DIY technology as it very rarely goes wrong, in Waitrose anyway!
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Ian Robinson
Site Admin


Joined: 11 Dec 2006
Posts: 3415
Location: Chorley, Lancashire

PostPosted: Thu Sep 11, 2014 10:42 pm    Post subject: Reply with quote

FleetingEileenM wrote:
I use Waitrose for most of my shopping and always use a self-scanner handgun as I go round. It's really helpful as I can pack items the way I want and in the order I want in the correct bag rather than do it in a rush to keep up with a speedy till assistant. I use the self-scanner tills if I have just a couple of items.

Anything to speed up the amount of time it takes to shop - and I quite enjoy using the DIY technology as it very rarely goes wrong, in Waitrose anyway!

I love the self-scan handgun. I take my own bag and once my own bag is full I stop shopping. I don't think this was the supermarket's plan, as I'm spending much less!

I don't mind the self-service tills either. As I used to work on the tills I can do it fairly quickly, then sneak myself a couple of extra Clubcard points and be on my way. The Booths tills are awful, though - as if designed for Mr Tickle.

Of far greater issue to me is my local Tesco have just had a massive makeover, consisting of a lot of wood and it looks terrible, like a 2nd-year art school project. I do think if Tesco spent less time messing around with pine and technology and just reduced prices they wouldn't be in the trouble they're in.
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Helen May



Joined: 10 Dec 2006
Posts: 18069
Location: Cheshire

PostPosted: Fri Sep 12, 2014 11:39 am    Post subject: Reply with quote

I never use the self scanner tills as every time I have done in the past there has been a problem. It takes far longer most times.

H
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becky sharp



Joined: 01 Dec 2008
Posts: 5738

PostPosted: Fri Sep 12, 2014 1:43 pm    Post subject: Reply with quote

Fog on the Tyne wrote:
maybe I'm just a luddite Laughing

Believe me,Foggy, it's the machine. Smile
graham b wrote:
Remember they might have to take their phones from their ears to use a manned till.

Don't get me started on that,graham. Twisted Evil
ruddlescat wrote:

These supermarkets are trying to force customers to use these processes against their wishes

I agree ruddles...I emailed Marks about just this and was told it is what most customers want. Rolling Eyes
FleetingEileenM wrote:
it very rarely goes wrong, in Waitrose anyway!

Not just in Marks for me,Eileen ...(we don't have a Waitrose) every time I have been in a new Sainsburys near me an assistant has had to 'sort' the machine out. Rolling Eyes
Ian Robinson wrote:
then sneak myself a couple of extra Clubcard points and be on my way.

Shocked Laughing
Helen May wrote:
I never use the self scanner tills as every time I have done in the past there has been a problem. It takes far longer most times.

H

I have been in Marks when there is no one on the sit down tills,Helen, and have therefore been 'forced' to go on the self service tills...well that or wait for someone to turn up.
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Angela W



Joined: 11 Dec 2006
Posts: 6849
Location: North Yorkshire

PostPosted: Fri Sep 12, 2014 5:29 pm    Post subject: Reply with quote

There is no way that I will use these self service tills, ever. If that is all they have open I will abandon my shopping and leave.
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Toggy



Joined: 18 Aug 2008
Posts: 1239

PostPosted: Sat Sep 13, 2014 6:26 pm    Post subject: Reply with quote

I find the self serve tills are OK if you don't have any more than 5 items or any restricted items.
I was amazed to find one day while using a self serve till that vanilla extract is a restricted item, so was the assistant!
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gazmando



Joined: 15 Apr 2007
Posts: 560
Location: Huntingdon

PostPosted: Sun Sep 14, 2014 8:14 am    Post subject: Reply with quote

Toggy wrote:
I find the self serve tills are OK if you don't have any more than 5 items or any restricted items.
I was amazed to find one day while using a self serve till that vanilla extract is a restricted item, so was the assistant!

How did you manage to get the assistant through the scanner then, Toggy?
I hate using the self service tills too. Too much hassle if things go wrong.
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becky sharp



Joined: 01 Dec 2008
Posts: 5738

PostPosted: Sun Sep 14, 2014 4:52 pm    Post subject: Reply with quote

gazmando wrote:
Toggy wrote:
I find the self serve tills are OK if you don't have any more than 5 items or any restricted items.
I was amazed to find one day while using a self serve till that vanilla extract is a restricted item, so was the assistant!

How did you manage to get the assistant through the scanner then, Toggy?
I hate using the self service tills too. Too much hassle if things go wrong.
Laughing I was wondering that too,gazmando.
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