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"Press hashtag then star"

 
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becky sharp



Joined: 01 Dec 2008
Posts: 5922

PostPosted: Wed Oct 29, 2014 2:31 pm    Post subject: "Press hashtag then star" Reply with quote

I had occasion,today, to phone one of those places that gives you a multitude of choices,followed by music playing,before you eventually get through to talk to a real person.

When I had finished, the person I was talking to asked if there was there anything else she could do for me and I said (jokingly) could you please make it easier for me to get through on these sort of phone calls and quick as a shot she came back with..." Next time you phone, after the initial dialling, press hagtash then star a few times and it will put you straight through"

Made me wonder if this is common knowledge and I was just late hearing about it. Confused
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Helen May



Joined: 10 Dec 2006
Posts: 18251
Location: Cheshire

PostPosted: Wed Oct 29, 2014 4:49 pm    Post subject: Reply with quote

It's not something I've heard of Becky but I'll try and remember it!

H
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88 - 91 FM this is Radio 2 from the BBC!

I said it live on air in the studio with Jeremy Vine on 10/3/2005
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ruddlescat



Joined: 16 Sep 2010
Posts: 18010
Location: Near Chester

PostPosted: Wed Oct 29, 2014 8:11 pm    Post subject: Reply with quote

It is fairly common knowledge Becky

Many years ago someone told me that if you fail to press any options when offered them by default you get put through to a real operative and I've followed that advice for several years Smile
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Schizoidman



Joined: 20 Sep 2010
Posts: 1138
Location: Rural West Sussex

PostPosted: Wed Oct 29, 2014 8:55 pm    Post subject: Reply with quote

I'm probably in the minority but am in favour of press button options. At least you get through to the right department fairly quickly, instead of being passed around and fobbed off to the wrong person.
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becky sharp



Joined: 01 Dec 2008
Posts: 5922

PostPosted: Wed Oct 29, 2014 9:52 pm    Post subject: Reply with quote

ruddlescat wrote:
It is fairly common knowledge Becky

Many years ago someone told me that if you fail to press any options when offered them by default you get put through to a real operative and I've followed that advice for several years Smile

Certainly new to me (and Helen) ruddles, but handy to know for future reference.

I actually ignored some of the directions with the call today and got through so I found that out by accident!

As for press button options,Schiz, I would just rather have a number to dial, then for someone to pick it up and answer my queries but sadly those days are long gone.
Crying or Very sad
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Helen May



Joined: 10 Dec 2006
Posts: 18251
Location: Cheshire

PostPosted: Wed Oct 29, 2014 10:56 pm    Post subject: Reply with quote

I have just hung on at times when in doubt over which department would actually be the right one and I did get a human being to talk to!

H
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88 - 91 FM this is Radio 2 from the BBC!

I said it live on air in the studio with Jeremy Vine on 10/3/2005
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nod



Joined: 24 Dec 2006
Posts: 3555

PostPosted: Thu Oct 30, 2014 11:42 am    Post subject: Reply with quote

The last one I tried was the HMRC Tax Office, they have a system where they ask you to say what you want to a machine , it was a nightmare I gave up Rolling Eyes
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