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ITV Phone Fiasco

 
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mark occomore



Joined: 07 Dec 2006
Posts: 9955
Location: UK

PostPosted: Thu Oct 18, 2007 5:10 pm    Post subject: ITV Phone Fiasco Reply with quote

A review of ITV phone-ins has identified a "serious cultural failure" within the company.

Shows including Ant and Dec's Gameshow Marathon and Saturday Night Takeaway were among those involved, an audit of ITV's output has found.

http://news.bbc.co.uk/1/hi/entertainment/7036316.stm

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This will blow over. You got to get the viewers back on side, but I sure we all will as some are so blown away by the shows so will carry on watching? Shocked

All the SMS and Red Button service is going to stop on live shows and bring the phone in competitions in house.

Micheal Grade will sort the corporation out.
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nod



Joined: 24 Dec 2006
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PostPosted: Thu Oct 18, 2007 6:09 pm    Post subject: Reply with quote

Ghastly Shocked

Ant & Dec as executive producers Shocked

apply for your refund now, if you voted
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mark occomore



Joined: 07 Dec 2006
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PostPosted: Thu Oct 18, 2007 6:26 pm    Post subject: Reply with quote

It is deception and fraud. Michael Grade said " he wouldn't have got to bottom of this if he was on a witch hunt" I think there is more than meets the eye.

Ant & Dec said they don't get involved with what happens in the gallery Shocked

So I suppose if anyone who works for TV and sees anything out of order, phone 999, dont go to the boss? Laughing
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gfloyd



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PostPosted: Thu Oct 18, 2007 6:54 pm    Post subject: Reply with quote

mark occomore wrote:
It is deception and fraud. Michael Grade said " he wouldn't have got to bottom of this if he was on a witch hunt" I think there is more than meets the eye.


I think he was trying to avid what happened at the BBC where people came forward in good faith and then found themselves part of a disciplinary process that lead in some cases to their firing.

It is a difficult one. Do you offer an amnesty for people to come forward or do you apply the disciplinary process from the off. I think what annoyed managers at the BBC was that they offered people a chance to come forward and they didnt and things subsequently came out which tarnished the Beeb's image.
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nod



Joined: 24 Dec 2006
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PostPosted: Thu Oct 18, 2007 7:09 pm    Post subject: Reply with quote

"Do you offer an amnesty for people to come forward "

why, it appears to be fraud and deception doesn't it ?

I don't know why they can't give the money back they billed the callers so why can't they refund ? Confused
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gfloyd



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PostPosted: Thu Oct 18, 2007 7:18 pm    Post subject: Reply with quote

nod wrote:
"Do you offer an amnesty for people to come forward "

why, it appears to be fraud and deception doesn't it ?

I don't know why they can't give the money back they billed the callers so why can't they refund ? Confused


I'm not sure they hold all the caller record id's. Some would show as number withheld. And how would you administer it. ITV would have to get the customer details from the telephone companies to find out who owned the number. Dont think you want to give your personal details to them after reading this report! Rolling Eyes
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mark occomore



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PostPosted: Thu Oct 18, 2007 7:25 pm    Post subject: Reply with quote

nod wrote:


I don't know why they can't give the money back they billed the callers so why can't they refund ? Confused



Yes they have:

http://www.itv.com/competitions/
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firewirefred
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PostPosted: Thu Oct 18, 2007 10:34 pm    Post subject: Re: ITV Phone Fiasco Reply with quote

mark occomore wrote:
Micheal Grade will sort the corporation out.


Good old Michael, eh?
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Briant



Joined: 02 Jun 2007
Posts: 964
Location: Liverpool England UK

PostPosted: Fri Oct 19, 2007 8:08 am    Post subject: Reply with quote

On several morning TV programmes that have 'competitions' they will hold up a hat with about a dozen pieces of paper in and pick one out as the winner. Therefore the presumably thousands of other entries are excluded. I never believed it was on the level, and so never wasted time and money entering these 'competitions.'
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nod



Joined: 24 Dec 2006
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PostPosted: Fri Oct 19, 2007 8:54 am    Post subject: Reply with quote

gfloyd wrote:
nod wrote:
"Do you offer an amnesty for people to come forward "

why, it appears to be fraud and deception doesn't it ?

I don't know why they can't give the money back they billed the callers so why can't they refund ? Confused


I'm not sure they hold all the caller record id's. Some would show as number withheld. And how would you administer it. ITV would have to get the customer details from the telephone companies to find out who owned the number. Dont think you want to give your personal details to them after reading this report! Rolling Eyes


Somehow they managed to charge you via your phone bill (if you are sad enough to vote) and give a cut to ITV but then no-one knows who they charged ?. If they can get a charge on your bill then surely they can get a refund on your bill Confused
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nod



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PostPosted: Fri Oct 19, 2007 8:56 am    Post subject: Reply with quote

mark occomore wrote:
nod wrote:


I don't know why they can't give the money back they billed the callers so why can't they refund ? Confused



Yes they have:

http://www.itv.com/competitions/


But you have to claim it, not all did apparently when gmtv did similar. It should be automatic.
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gfloyd



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PostPosted: Fri Oct 19, 2007 9:16 am    Post subject: Reply with quote

nod wrote:

Somehow they managed to charge you via your phone bill (if you are sad enough to vote) and give a cut to ITV but then no-one knows who they charged ?. If they can get a charge on your bill then surely they can get a refund on your bill Confused


Not quite correct. Your network eg. BT charged you say 1. Your network then shared some of the revenue they earned with ITV eg. 50% of 1 or 50p.

So the phone networks also made a tidy profit out of this (but have been curiously silent). ITV are offering to refund gross eg. the 1 in the example above (which would include the phone companies cut). To refund customers directly would require the telephone companies action. ITV have no direct link in the chain with the callers from a billing perspective.
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nod



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PostPosted: Fri Oct 19, 2007 9:30 am    Post subject: Reply with quote

Well they should pay the phone companies to sort it out if they need to, and get them to pay their money back, they know who they took money off for this scam, rather than expect the caller to make a claim. Evil or Very Mad
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gfloyd



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PostPosted: Fri Oct 19, 2007 9:32 am    Post subject: Reply with quote

nod wrote:
Well they should pay the phone companies to sort it out if they need to, and get them to pay their money back, they know who they took money off for this scam, rather than expect the caller to make a claim. Evil or Very Mad


That would certainly be one option. Again its not foolproof. What if you use a pay as you go phone? Or have since changed operator? The logistics of this in practice are huge.
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nod



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PostPosted: Fri Oct 19, 2007 6:33 pm    Post subject: Reply with quote

someone is getting serious about fraud...

http://news.bbc.co.uk/1/hi/entertainment/7052948.stm
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nod



Joined: 24 Dec 2006
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PostPosted: Sun Oct 21, 2007 2:42 pm    Post subject: Reply with quote

How does Ant & Dec offering part of their profits of the next series to charity resolve the issue of the telephone callers being conned out of 8m ? Confused
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gfloyd



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PostPosted: Sun Oct 21, 2007 5:59 pm    Post subject: Reply with quote

nod wrote:
How does Ant & Dec offering part of their profits of the next series to charity resolve the issue of the telephone callers being conned out of 8m ? Confused


well according to NoTW they are leaving for America because Michael Grade upset them by saying they were only given a "vanity credit" as executive producers. Which means of course that they have now talked their way into being held responsible for the phone-in irregularities.

Seems like their egos are bigger than their brains.
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mark occomore



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PostPosted: Mon Oct 22, 2007 7:45 am    Post subject: Reply with quote

Silly little geordie lads are finished at ITV.
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gfloyd



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PostPosted: Mon Oct 22, 2007 7:50 am    Post subject: Reply with quote

mark occomore wrote:
Silly little geordie lads are finished at ITV.


They are up for entertainers of the year at the National Television Awards next week. I think its a public vote. We will see if the public still love them.
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firewirefred
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PostPosted: Mon Oct 22, 2007 8:12 am    Post subject: Reply with quote

It'll wash over. They're currently ITV's biggest ratings draw (or, as Michael Grade described them, "cash cow") and in its current dire situation the network will do its best to retain them.
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gfloyd



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PostPosted: Mon Oct 22, 2007 8:14 am    Post subject: Reply with quote

After making Alien Autopsy, they should be used to being probed anyway. Laughing
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nod



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PostPosted: Thu Oct 25, 2007 12:50 pm    Post subject: Reply with quote

gfloyd wrote:
mark occomore wrote:
Silly little geordie lads are finished at ITV.


They are up for entertainers of the year at the National Television Awards next week. I think its a public vote. We will see if the public still love them.


Is it a free phone number to vote ? Wink
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pickle



Joined: 10 Dec 2006
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PostPosted: Sat Oct 27, 2007 10:44 am    Post subject: ITV phone fiasco Reply with quote

I wondered how much of the phone money went on that self-indulgent vanity project Fiona Phillips had on last week's GMTV where she went via Virgin Airlines to Tanzania to see her sponsored child?

You'd never see her going over to, say, Birmingham to finance a small rock radio station, or a cancer hospital in Leeds! This was like a glorified Children In Need insert.
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mark occomore



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PostPosted: Sat Oct 27, 2007 11:39 am    Post subject: Re: ITV phone fiasco Reply with quote

pickle wrote:
I wondered how much of the phone money went on that self-indulgent vanity project Fiona Phillips had on last week's GMTV where she went via Virgin Airlines to Tanzania to see her sponsored child?

You'd never see her going over to, say, Birmingham to finance a small rock radio station, or a cancer hospital in Leeds! This was like a glorified Children In Need insert.


Nothing as Virgin Airlines paid for it all.
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