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password problems?

 
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John W



Joined: 07 Dec 2006
Posts: 3366
Location: Warwickshire, UK

PostPosted: Tue Sep 08, 2009 8:41 pm    Post subject: password problems? Reply with quote

One of long-time members can't log in and has tried to renew his password but seemingly the system is not sending him a new password.

Anyone else had problems when their log-in fails?
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colby



Joined: 06 Feb 2009
Posts: 1216

PostPosted: Tue Sep 08, 2009 9:23 pm    Post subject: Reply with quote

It could be that the SMTP server isn't sending properly. Unless you've made changes in the ACP it might be worth checking with the host admin.

You can check it my doing a sample send straight out of the ACP to one or more users.
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John W



Joined: 07 Dec 2006
Posts: 3366
Location: Warwickshire, UK

PostPosted: Wed Sep 09, 2009 6:55 pm    Post subject: Reply with quote

Ah, turns out our absent member was/is having e-mail problems too, I can probably help out by putting an alternatve e-mail address in his profile.
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colby



Joined: 06 Feb 2009
Posts: 1216

PostPosted: Wed Sep 09, 2009 7:00 pm    Post subject: Reply with quote

John W wrote:
Ah, turns out our absent member was/is having e-mail problems too, I can probably help out by putting an alternatve e-mail address in his profile.


The email isn't hitting his/her spam folder is it? That's often the cause. Of course, you can over-ride the problem by changing the email address in the user profile.
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