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becky sharp
Joined: 01 Dec 2008
Posts: 6814
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 Posted: Wed Oct 29, 2014 2:31 pm Post subject: "Press hashtag then star" |
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I had occasion,today, to phone one of those places that gives you a multitude of choices,followed by music playing,before you eventually get through to talk to a real person.
When I had finished, the person I was talking to asked if there was there anything else she could do for me and I said (jokingly) could you please make it easier for me to get through on these sort of phone calls and quick as a shot she came back with..." Next time you phone, after the initial dialling, press hagtash then star a few times and it will put you straight through"
Made me wonder if this is common knowledge and I was just late hearing about it.  |
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Helen May
Joined: 10 Dec 2006
Posts: 19334
Location: Cheshire
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| Posted: Wed Oct 29, 2014 4:49 pm Post subject: |
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It's not something I've heard of Becky but I'll try and remember it!
H
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88 - 91 FM this is Radio 2 from the BBC!
I said it live on air in the studio with Jeremy Vine on 10/3/2005 |
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ruddlescat
Joined: 16 Sep 2010
Posts: 18010
Location: Near Chester
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| Posted: Wed Oct 29, 2014 8:11 pm Post subject: |
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It is fairly common knowledge Becky
Many years ago someone told me that if you fail to press any options when offered them by default you get put through to a real operative and I've followed that advice for several years 
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Are you ready for a Ruddles? |
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Schizoidman
Joined: 20 Sep 2010
Posts: 1140
Location: Rural West Sussex
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| Posted: Wed Oct 29, 2014 8:55 pm Post subject: |
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| I'm probably in the minority but am in favour of press button options. At least you get through to the right department fairly quickly, instead of being passed around and fobbed off to the wrong person. |
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becky sharp
Joined: 01 Dec 2008
Posts: 6814
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| Posted: Wed Oct 29, 2014 9:52 pm Post subject: |
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| ruddlescat wrote: | It is fairly common knowledge Becky
Many years ago someone told me that if you fail to press any options when offered them by default you get put through to a real operative and I've followed that advice for several years |
Certainly new to me (and Helen) ruddles, but handy to know for future reference.
I actually ignored some of the directions with the call today and got through so I found that out by accident!
As for press button options,Schiz, I would just rather have a number to dial, then for someone to pick it up and answer my queries but sadly those days are long gone.
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Helen May
Joined: 10 Dec 2006
Posts: 19334
Location: Cheshire
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| Posted: Wed Oct 29, 2014 10:56 pm Post subject: |
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I have just hung on at times when in doubt over which department would actually be the right one and I did get a human being to talk to!
H
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88 - 91 FM this is Radio 2 from the BBC!
I said it live on air in the studio with Jeremy Vine on 10/3/2005 |
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nod
Joined: 24 Dec 2006
Posts: 3558
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| Posted: Thu Oct 30, 2014 11:42 am Post subject: |
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The last one I tried was the HMRC Tax Office, they have a system where they ask you to say what you want to a machine , it was a nightmare I gave up  |
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