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Amazon Prime

 
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FleetingEileenM



Joined: 30 Mar 2010
Posts: 5133
Location: Hampshire

PostPosted: Mon Dec 29, 2014 9:48 pm    Post subject: Amazon Prime Reply with quote

According to my latest credit card statement I have paid £79.00 to join Amazon Prime. I didn't authorise this payment! I have emailed Amazon and asked for the money to be refunded.

Has anyone else come across this?
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Fog on the Tyne



Joined: 09 Dec 2006
Posts: 959

PostPosted: Mon Dec 29, 2014 9:55 pm    Post subject: Reply with quote

did you take up their 30 day free trial offer? If so you need to cancel out of it or they automatically continue it as though you signed up for the full package
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FleetingEileenM



Joined: 30 Mar 2010
Posts: 5133
Location: Hampshire

PostPosted: Mon Dec 29, 2014 10:14 pm    Post subject: Reply with quote

No I didn't take up the 30-day free trial offer but they seem to think I did. I'm hopeful of a good outcome.
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Colin



Joined: 26 Sep 2013
Posts: 916

PostPosted: Tue Dec 30, 2014 9:03 am    Post subject: Reply with quote

I've found that you have to be really careful when checking out on Amazon because their push of Prime is very hard. The offer of free next-day delivery is conditional upon a Prime 30-day free sign-up, for instance.
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Angela W



Joined: 11 Dec 2006
Posts: 6878
Location: North Yorkshire

PostPosted: Tue Dec 30, 2014 10:34 am    Post subject: Reply with quote

I received an email from Amazon yesterday offering me a free 30 day trial of Prime, this has got me worried now. I think I will check my card statement, just to be on the safe side.
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FleetingEileenM



Joined: 30 Mar 2010
Posts: 5133
Location: Hampshire

PostPosted: Tue Dec 30, 2014 10:50 am    Post subject: Reply with quote

Colin, I bought a DVD near the end of October which is probably when they would have offered me the 30-day free trial and it was a month later when I was charged the £79.00. I didn't ask for a next-day delivery.

Angela, I hope you have not been caught out in the same way!
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FleetingEileenM



Joined: 30 Mar 2010
Posts: 5133
Location: Hampshire

PostPosted: Tue Dec 30, 2014 11:05 am    Post subject: Reply with quote

Wow! Here is what Amazon have just emailed me. I'm sure I didn't ask for One-Day Delivery as there was no rush for the item:

When you placed an order on the 24 October 2014 , you chose the following delivery option: “One-Day Delivery with a free trial of Amazon Prime (1 business day)”.

While you weren't charged at sign-up, your membership is upgraded to a paid membership plan for your own convenience once the trial period ends.

As you didn’t cancel your membership before the trial period ended, our system automatically charged you the annual membership fee for Amazon Prime, £79.00.

However, our records indicate that you haven't used your Amazon Prime membership, so it doesn’t seem that the Amazon Prime service is something you’d benefit from.

I’ve now cancelled your Amazon Prime membership and requested a refund of £79.00 for the membership fee.
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FleetingEileenM



Joined: 30 Mar 2010
Posts: 5133
Location: Hampshire

PostPosted: Tue Dec 30, 2014 12:09 pm    Post subject: Reply with quote

PS
I have checked my order for that DVD in October. The only delivery option was for same day despatch i.e. next day delivery so I didn't know that meant I was signing up for the free trial. What a scam!
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Fog on the Tyne



Joined: 09 Dec 2006
Posts: 959

PostPosted: Tue Dec 30, 2014 12:52 pm    Post subject: Reply with quote

At least it looks like you're getting the money back. Lucky you noticed it on your statement.
I tried the 30 day trial but ten cancelled it as it wasn't really of much benefit, to be honest I find their normal delivery times to be perfectly adequate, the prime thing would only be of use if I was wanting to download a lot of stuff to view,
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Colin



Joined: 26 Sep 2013
Posts: 916

PostPosted: Tue Dec 30, 2014 6:16 pm    Post subject: Reply with quote

As a slight aside, I've just been buying some CDs of music which I've had on Vinyl LP for 40-odd years and which are all but worn out. Now, if you buy an album from the Amazon Digital Music Store for £8.99 (which is just a collection of MP3 files) you're able to download them immediately. Fair enough.

If, however, you select the desired album as a CD at (say) £3.99, you will in many cases get an "AutoRip" link once you've checked out. The AutoRip is a link to the equivalent MP3 download - so you get the physical CD through the post and the download set for £5.00 less than the download only.

So now, I can download my purchases immediately and import them into iTunes (and onwards to my portable devices) while also having the re-mastered CDs for playing in the higher-quality kit.

Is it a no-brainer or what?
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Number Six



Joined: 14 Dec 2006
Posts: 409
Location: In the village

PostPosted: Wed Dec 31, 2014 10:42 am    Post subject: Reply with quote

Hi Eileen

We both got stung for this. I can only assume that there's a box we did/didn't tick sneakily buried somewhere. To be fair we both complained and got prompt refunds. Still a bit sneaky
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becky sharp



Joined: 01 Dec 2008
Posts: 5897

PostPosted: Wed Dec 31, 2014 1:08 pm    Post subject: Reply with quote

Number Six wrote:
Hi Eileen

We both got stung for this. I can only assume that there's a box we did/didn't tick sneakily buried somewhere. To be fair we both complained and got prompt refunds. Still a bit sneaky

Indeed!
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nod



Joined: 24 Dec 2006
Posts: 3555

PostPosted: Mon Mar 30, 2015 1:14 pm    Post subject: Reply with quote

They sent me a 30 day free trial card, straight to the shedder Very Happy
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Helen May



Joined: 10 Dec 2006
Posts: 18219
Location: Cheshire

PostPosted: Mon Mar 30, 2015 1:24 pm    Post subject: Reply with quote

I had one of those on Friday, mine got similar treatment to yours Nod!

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